Frequently Asked Questions

Answers to all your questions about 7pp

From opening an account and bKash deposits to cricket betting and slots bonuses — find detailed information about everything at 7pp in one place.

7pp is committed to providing a safe and enjoyable online betting experience for players in Bangladesh. Below, our most frequently asked questions are organised into five sections — account registration, transactions with bKash and Nagad, cricket and slots gameplay, bonus terms, and security. If you do not find an answer to your question, our 24/7 live chat support is always ready to help.

Account and Registration


To open an account at 7pp you need an active mobile number, a unique username, and a strong password. The registration process is simple and takes just a few minutes. Your information is protected with SSL encryption, so you can sign up with confidence.

No, each person may only create one account. Creating multiple accounts may result in those accounts being suspended or closed, and any bonuses may be cancelled. 7pp strictly enforces this rule to ensure a fair and honest gaming environment.

If you forget your password, use the "Forgot Password?" option on the login page. A verification code will be sent to your registered mobile number. Once you confirm your identity with that code, you can set a new password. For any issues, contact our 24/7 live chat support right away.

First make sure you are entering your username and password correctly. Clear your browser cache and cookies, then try again. If the problem persists, go to the 7pp Login page or get help in Bengali through our live chat. Never log in through a third-party website.

7pp may require identity verification for withdrawals above a certain amount to ensure safe and responsible gaming. The process is straightforward and your data remains fully secure. Completing verification on time speeds up withdrawals and improves account security.

Deposits and Withdrawals


Deposits from bKash are usually instant — in most cases the funds are added to your 7pp account within a few seconds to a few minutes. Network issues may occasionally cause a slight delay. If it takes more than 30 minutes, please notify us via live chat.

The minimum deposit at 7pp is ৳500 — this applies to all payment methods including bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳1,000. Rather than making multiple small deposits, it is more convenient to meet the minimum amount in a single deposit.

Yes, withdrawals via Nagad are available. Withdrawals at 7pp are generally completed within 10 to 45 minutes. During busy periods or while a verification process is underway it may take a little longer, but our team always works to process requests quickly.

7pp does not deduct any transaction fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own charges. It is a good idea to check the applicable fees in your mobile banking app before making a deposit.

To deposit with Rocket, go to the 7pp payment page, select Rocket, enter the deposit amount, and confirm the payment through your Rocket app or by dialling *322# as instructed. The minimum deposit is ৳500. Once the deposit is successful, the amount will be added to your balance instantly.

If a withdrawal takes more than 45 minutes, please contact our 24/7 live chat. A withdrawal may be delayed if account verification is pending or wagering requirements have not been met. Our support team will assist you in Bengali and provide a quick resolution.

Games and How to Play


To bet on BPL (Bangladesh Premier League) matches, go to the cricket section of 7pp. Select a match, choose the bet type (match winner, top batsman, total runs, etc.), and enter the amount. You can place bets both before the match starts and in-play. Verify all details before confirming your bet.

Yes, 7pp is fully mobile-friendly. The 7pp slots section works smoothly on any Android or iOS smartphone or tablet browser. No separate app download is required — just open 7pp.cam in your browser and enjoy.

RTP (Return to Player) is a theoretical statistic that shows what percentage of total wagers a game returns to players over the long term. For example, if a game has an RTP of 95%, it means an average of ৳95 is paid out for every ৳100 wagered. RTP is a long-term average — it is calculated across millions of spins, not on each individual round.

At 7pp's live casino you will find many popular live table games including Roulette, Baccarat, Blackjack, and Sic Bo. Games with real dealers from top providers such as Evolution Gaming and Ezugi are available. Many games favoured by Bangladeshi players have been brought together in the 7pp Casino section.

All games at 7pp use Random Number Generator (RNG) technology, which ensures every result is determined on a completely random basis. Software from reputable game providers (Pragmatic Play, PG Soft, JILI, Spribe) is used, and these providers undergo independent testing.

Yes, 7pp offers live betting on major cricket tournaments including the ICC T20 World Cup and IPL. Odds change ball by ball during a match and you can place bets instantly. Visit the cricket section for live betting.

Bonuses and Promotions


When you make your first deposit at 7pp you receive a 100% welcome bonus — up to a maximum of ৳5,000. This means if you deposit ৳5,000 you can start playing with a total of ৳10,000. The bonus is added to your account automatically.

A wagering requirement is the specified condition stating how many times the bonus amount must be wagered before it can be withdrawn. 7pp's welcome bonus has a wagering requirement of 10 times (10x). This means if you receive a ৳1,000 bonus, you can withdraw once you have placed a total of ৳10,000 in wagers. This is much easier compared to other platforms in Bangladesh.

7pp's VIP program has three tiers — Bronze, Silver, and Gold. You move up automatically through regular play. At the Bronze tier, the weekly cashback is up to 0.3%; at Silver, up to 0.7%; and at Gold, up to 1.0%. Higher tiers also include personal support and special offers.

Yes, 7pp's welcome bonus can generally be used for cricket betting, slots, and live casino games. However, specific promotions may have their own terms. It is a good idea to read the terms of a promotion before using its bonus.

VIP cashback is calculated every week. A set percentage of your total net losses for the week is returned to your account. You will receive up to 0.3% cashback at the Bronze tier, up to 0.7% at Silver, and up to 1.0% at Gold. Cashback is typically added to your account every Monday.

Safety and Responsible Gaming


7pp uses SSL (Secure Socket Layer) encryption technology to keep all your personal information and financial transactions secure. Data stored on our servers is managed under strict security protocols. Your account information is never shared with third parties.

The minimum age to play at 7pp is 21 years. Anyone under 21 is not permitted to create or use an account. Online gaming is for adults only and we are committed to ensuring responsible gaming.

Yes, as part of responsible gaming, 7pp gives players the option to set their own deposit limits. You can contact support via live chat to set a daily, weekly, or monthly deposit limit. This is an effective way to keep your playing habits under control.

Yes, if you feel your playing habits are getting out of control, you can request a temporary or long-term self-exclusion. Write to us via live chat or at [email protected] — we will promptly suspend your account. For more details, visit the responsible gaming page.

If you notice any unauthorised activity on your account, change your password immediately and contact us via live chat or at [email protected]. Our security team will review the account quickly and take the necessary steps. Never share your password or OTP with anyone.

The 7pp support team is available 24 hours a day, 7 days a week in Bengali. There are two ways to get in touch: the live chat feature on the website (fastest) or email at [email protected]. There is no phone or WhatsApp support — help is available through live chat and email only.

Still have questions?
Contact support

Our 24/7 Bengali support team is always ready to answer any question you have. Get immediate help via live chat — or log in and experience it for yourself.

For ages 21+ only • Play responsibly